Perril Technologies (OPC) Private Limited Looking for Technical Support at Duliajan, Assam Full Time

Full Job Description

Please read the complete requirement before applying. Only desired candidate may apply.

About Us

Perril Technologies (OPC) Private Limited is an Indian Information Consultancy Services of software & Informatics that provides complete solutions for Ecommerce, Web application development, Database Management, Web Services, Digital Marketing, Website designing, Mobile application development, Software development, Search engine optimization, Social media marketing and Content management system implementation all over Assam.

Our main product is Perikart shopping application which is an ecommerce marketplace that offers a wide range of products across various categories, such as electronics, groceries, home appliances, cosmetics, tools and utilities, and more. Perikart is designed to provide a convenient and seamless shopping experience to customers by offering high-quality products at competitive prices, with fast and reliable delivery options. Perikart has a user-friendly website and app that makes it easy for customers to find and purchase products online and it is also a platform for the local sellers and for delivery personnals.

Job Title: Technical Support

Job Summary: As a Technical Support, you will be responsible for providing technical assistance and support to our employees, clients, customers and Perikart vendor & partners who are experiencing technical issues with their products or services. You will be the first point of contact for clients seeking technical assistance, and will be responsible for troubleshooting, diagnosing and resolving their technical issues. Additionally, you will be first point of contact for logistic partners’ in any event assigned to you. Your primary goal will be to ensure that our clients are able to use our products and services effectively, and that their technical issues are resolved in a instantly and efficient manner with top priority.

Apply today!

Qualification:

• Bachelor’s degree in Science and Commerce or related field preferred.
• Full Knowledge on Microsoft office
• Proficient using computer, internet competency, online tools and utilities.
• English, Assamese and Hindi (Preferred)
• Experience in technical support or related field preferred.
• Fresher’s can apply too.
• Familiarity with helpdesk and ticketing systems is a plus.
• Strong technical knowledge.

Skills:

• Excellent problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.

Key Responsibilities:

• Responding to client inquiries via phone, email, or chat to provide technical assistance and support.
• Troubleshooting technical issues and providing resolutions to clients in a timely manner.
• Escalating complex technical issues to the appropriate teams and following up with clients to ensure issues are resolved.
• Documenting and tracking technical issues and resolutions using support tools and systems.
• Collaborating with other teams to ensure that clients receive high-quality technical support.
• Providing feedback to product and development teams to improve products and services based on client feedback.
• Staying up-to-date with new technologies, products and services, and industry trends.

Job Types: Full-time, Regular / Permanent

Salary: ₹6,000.00 – ₹12,000.00 per month

Shift:

Ability to commute/relocate:

• Duliajan, Assam: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

Speak with the employer
+91 6900653789
Application Deadline: 30/04/2023