Main Responsibilities
To provide best in class Technical support over Phone / Remote.
Take end to end ownership of issues reported.
Research, diagnose, troubleshoot and identify solutions to resolve issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Shift Timings
10pm to 6am rotational
Weekly Offs
Rotational