Petpooja Looking for Merchant Trainer & Technical Support at Bhubaneshwar, Orissa Full Time

Job Title:
Merchant Trainer & Technical Support

Job Description:
Candidate Eligibility:
Candidates must have their own Laptop and Vehicle.

Candidates should know the local language spoken in the said region.

Candidates should be comfortable in field work.

Good written and verbal communication.

Customer-service focus.

Work Experience on helpdesk support, tech support, non tech support, software support would be required

Roles and Responsibilities:
Can visit our Restaurant Partners in Field

Provide service and customer support during field visits

Install our POS software in their System / Device

Give training about our product to our client

Diagnose errors or technical problems and determine proper solutions to resolve their queries

Build positive relationships with customers

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Ensure all issues are properly logged

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products.

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Skills Required:
Excellent problem-solving and troubleshooting skills.

Basic knowledge of networking principles and operating systems.

Experience with remote desktop applications and help desk software.

Hardware and Network Configuration.

Software Installation and Training.

Must have a 2 wheeler and a laptop

Experience Range:
0 – 5 years

Educational Qualifications:
Any graduation,

Skills Required:
IT support, technical support, networking,

Job Code: KL-YTX8P7J9

About Us

When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.

This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.

And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.

Why Us?

Join the Petpooja Family!

Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana!

Attitude before Aptitude:
When we say “Attitude before Aptitude”, we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it’s not going to be at the cost of the right attitude.

Organic Growth:
At Petpooja, we believe that the best leaders are groomed, not found from the outside. So, we try our best to foster leadership within the organization and give each and every individual an equal chance to climb the career ladder. Petpooja is an equal opportunity employer. We do not discriminate based on caste, religious beliefs, gender, race or sexual orientation. So, if you think that your personality & skills fit perfectly into our company culture, then apply for your desired position right away!

And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours)! As signified by our name – Petpooja, we’re regarded as great hosts.