Petpooja (Prayosha food services Pvt ltd) Looking for at Tambaram, Chennai, Tamil Nadu Full Time

Designation:- Merchant Trainer-IT Support

Department :- Training & Development

Reporting Authority:- Team Lead-Tech Support

Location:- Chennai (Tambaram)

Education Qualification:- Graduate and above

Experience :-1 to 5 Year

Working Days:- Rotational Week off

Shift Timings:-Rotational Shift

Candidate Eligibility:

• Degree in computer science or information technology.
• Candidates must have their Laptop and Vehicle
• The Candidate should be known the local language.
• Good written and verbal communication.
• Customer-service focus.
• Prior experience working on a Help desk, in IT, or similar technical function
• Ready for fieldwork

Roles and Responsibilities:

• Can visit our Restaurant Partners in Field.
• Provide service and customer support during field visits.
• Install our POS software in their System / Device.
• Give training about our product to our client.
• Diagnose errors or technical problems and determine proper solutions to resolve their queries.
• Build positive relationships with customers.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Ensure all issues are properly logged.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Skills Required:

• Excellent problem-solving and troubleshooting skills.
• Basic knowledge of networking principles and operating systems.
• Experience with remote desktop applications and help desk software.
• Network Configuration
• Software Installation
• Software Training
• Hardware Configuration etc

Job Types: Full-time, Fresher

Salary: ₹18,000.00 – ₹25,000.00 per month

Benefits:

• Leave encashment
• Life insurance
• Provident Fund

Shift:

Application Question(s):

• Do you have a laptop and vehicle?
• Are you ready for the fieldwork?

Experience:

• total work: 1 year (Preferred)
• Network support: 1 year (Preferred)
• Network installation: 1 year (Preferred)

Language:

• English (Preferred)
• Tamil (Preferred)

Willingness to travel:

Speak with the employer
+91 6358897167