PGEIN Pvt Ltd Looking for IT Helpdesk Support at Chandigarh, Chandigarh Full Time

Job description

We are a privately held, diversified company whose subsidiaries operate in a variety of industries including transportation, logistics, heavy-duty equipment dealerships, equipment leasing & rentals. PGE manages businesses that operates in both Canada and the United States, employing over 800 people nationally. We are a multicultural, equal-opportunity employer.

Position Requires: Network Administrator and Help Desk Support Specialist

Responsibilities:

• Provide technical support to end users in person, through phone, email, and remote applications
• Trouble shoot desktop computers, Laptops, Printers, Cell phones, Desk Phones and network connectivity issues
• Record, categorize and log requests for service, and follow up with ticket owners to ensure resolution in a timely manner
• Monitor security logs from various security devices including servers, firewalls and antivirus tools
• Anticipating problems and resolving them before they impact users when possible
• Configure and troubleshoot cloud servers, including SharePoint, Teams and O365 exchange
• Maintain and monitor security of devices, install and manage antiviruses; and perform regular backup and restore
• Develop and maintain documentation in the knowledge base system
• Administering LAN, WAN, internet/intranet
• General IT related support as required

Experience, Qualifications and Skills

• Degree from a recognized post-secondary program in computer technology
• Previous experience in help desk and network administration is preferred
• Certifications on networking, security and cloud services
• Advanced knowledge of Active Directory, Domain Services; windows servers, Office365; Network (LAN/WAN) concepts, VPN technologies, firewalls, and security is required
• Basic knowledge of ITIL
• Ability and willingness to work after hours
• Team player and strong work ethics
• Take ownership of support requests until resolution and ensure requests are resolved in a timely manner
• Multi-task and manage a variety of diverse requests from a variety of users and levels
• Responsible for identifying shortcomings and implement continuous improvement initiatives

Job Types: Full-time, Permanent

Job Type: Full-time

Salary: ₹21,500.00 – ₹42,000.00 per month

Day range:

Shift:

Ability to commute/relocate:

• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 9056060080