Philips Looking for Technical Support – Network Specialist at Bengaluru, Karnataka Full Time

Job Title

Technical Support – Network Specialist

Job Description

Department Description:
The Network Operations team mission is to provide superior network engineering expertise to support execution of business critical projects and resolve internal and external customer network issues with competence and professionalism

Position Responsibilities:
Network Engineers are responsible for performing work on individual tasks and projects as assigned and will also participate in a scheduled on-call rotation to ensure 24/7 coverage for urgent escalations.

Assigned tasks will typically include network device provisioning, network planning meetings, escalate ticket tracking and resolution and other related activities concerning the SCS Network and customers of the services and products it (SCS) provides.

Additional responsibilities include:
Customer Network Implementation

• Coordinate with Project Managers and Customer resources to validate, document and implement standardized network topologies as part of product and service delivery.
• Configure network hardware as during integration and as needed for site expansion and upgrades
• Configuration and management of routing infrastructure (Default, Static and Dynamic routing protocols) IPSPACS network to customer network.

Escalated Network Support

• Acknowledge and resolve support tickets assigned to Network Operations
• Participate in On-call Rotation to provide 24/7 access to network support for urgent site-down issues.

Internal Network Infrastructure

• Monitor and respond to notifications for infrastructure items.
• Manage and maintain network hardware at call centers and datacenters.
• Coordinate with vendors for support items when necessary.

Configuration and Troubleshooting of L2 & L3 switches (Cisco and HP)

IntelliSpace Network Migration Support

• Provide initial network assessment to help assign LOE to each project
• Participate in Network Planning call and propose appropriate migration strategy
• Deploy and provision physical and virtual network hardware to support migration project.
• Configure network load balancing assets to support chosen migration strategy.
• Provide network support for each IntelliSpace cutover event.
• Participate in Migration Team meetings and record all time in PSA project.

Position Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Network Operations members should have training/expertise on the following items
• Network Operations processes, work instructions, and reference documents.
• Network Routing Protocols: HSRP, OSPF, BGP
• Network Protocols: SMTP, SNMP, DNS, RADIUS
• Network Layer 2 and Layer 3 configuration and support
• Analysis of Wireshark logs from client workstations and applications servers.
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages.
• Responsible for resolving ISPACS LAN related cases escalated to Smax.
• Deployment , Installation & Configuring/Upgrading F5 LTM for multiple Hospital
• Migration F5 load balancer from Physical to virtual
• Vendor specific items :

o Cisco: 11500/11501 Contest Service Switches

o Cisco: Catalyst Series switches (2000,3000 and 6000 series chassis), Integrated Service Routers (1800,1900,2800,2900,3800 series); associated network modules, gbics, sfps, and other misc parts

o Cisco: RiverBed WAN acceleration appliances ; IronPort Mail Transfer Agent appliances

o F5: Big IP Local Traffic Manager products, 1600 and virtual edition

o Interactive Intelligence: i3 VOIP wan topology and routing

o Microsoft : Basic Windows server and workstation operating system knowledge

o PAN: Palo Alto Network Firewalls

o VMware : Basic understanding and working knowledge of VMware ESXi and VSphere Client

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There’s a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

#LI- Philin