PhonePe Looking for IT Executive – NOC Support at Pune, Maharashtra, India Full Time

• Continuously Monitor graphs, work on alerts, and resolve as per the runbook. Escalate the issues to the next level if required.
• Must discuss every matter with its supervisor or concern team to get any issue sorted.
• Follow through and take ownership of all queries where possible, Escalate to the concerned team on time.
• Knowledge of monitoring tools like – Hystrix, Grafana, and Echo.
• Monitor application performance, prepare weekly reports, monthly reports of alerts/tickets worked on and calculate SLA, and review performance.
• Restoring a failed service as quickly as possible and updating the on-call.
• Prioritize and manage multiple thresholds related to different PODs where you are requested to work as per the roster.
• Ensure that any alerts and issues on a service report are escalated efficiently.
• Provide prompt and accurate feedback to the on-call and concern team and update them about the resolution.
• Follow up with different teams to ensure their services are fully functional.

Requirements

• Excellent Communication skills and Ability to communicate with the team in a very precise and professional manner.
• An effective communicator is probably fluid with what he/she is speaking.
• Hands-on experience with Windows environments.
• Should be computer literate, basic use of office tools like MS Word, Excel, PowerPoint, and Jira.
• Knowledge of Ticket Management and SLA process.
• Candidates should be flexible enough to adapt to 24/7 Shifts.

This job was posted by Esha Jain from PhonePe.