Pidilite Industries Limited Looking for Manager – Digital Initiatives (User Loyalty) at Mumbai, Maharashtra, India Full Time

Position Title: Manager – Digital Initiatives (User Loyalty).

Location: Mumbai

Loyalty IT Manager will be part of a team responsible for delivering enterprise cloud technology solutions to various businesses internally. This Role wears many hats on their projects and is responsible for everything from requirements gathering, Salesforce configurations, Website/APP development, testing, training, and post-deployment support.

As an IT Loyalty Manager, the incumbent will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions, all while learning and growing their skillset.

Job Summary:

• A techno-functional role requiring hands-on experience to support rapid prototyping to configure or transform business requirements into an application feature.
• To oversee the development and implementation of loyalty programs, initiatives, and systems for a company.
• Work closely with cross-functional teams, including marketing, sales, and IT, to design and execute loyalty strategies that drive customer retention and engagement.

Candidate’s duties include:

1. To study existing deployment in loyalty applications/processes and identify areas of improvement.
2. Developing and executing a loyalty strategy that aligns with the company’s overall business goals.
3. Managing and maintaining the loyalty program and its related IT systems, including the website, mobile app, and customer database.
4. Liaise with internal and vendor resources to share the design requirements, high-quality documentation of system and functional specification, end to end business process design/flow, UAT scripts and documentation support for enablement.
5. Analyze business requirements to identify gaps and translate requirements into functional user stories.
6. Uncover needs that business stakeholders and end-users would not be able to articulate on their own.
7. Understand data interfaces with other systems and conduct due diligence.
8. Writing of functional/integration test cases and testing. Calculate application release score after every release.
9. Develop relationships with business stakeholders to develop a deep understanding of business processes and identify tools available to solve problems.
10. Prepare and conduct knowledge transfer sessions for the application support team.
11. Explore ways to automate manual repetitive tasks for end-users.

Candidate Profile:

· Graduation with bachelor’s degree or master’s degree (preferred) Computer Science, Information Systems, Engineering

· A minimum of 3-5 years of experience in Loyalty Applications.

· In-depth understanding of the capabilities and constraints of the Loyalty and SFDC CRM application.

· Good to have worked with Contractors, Dealers and Gift loyalty programs.

· Implementation of Gamifications in applications is a plus.

· Proficiency in Salesforce CRM – Sales Cloud/Community Cloud/Service Cloud.

· Working knowledge of React Native, Heroku, Flutter, Android, and iOS Native mobile development platforms.

· Salesforce certifications are highly preferred (Salesforce Admin certification)

· Experience with Salesforce tools like Workbench, Salesforce Inspector, etc.

· Knowledge of ERP systems, Apex, Force.com, and eCommerce technologies is a plus.

· Good to have an understanding or working knowledge of other CRMs; SAP, Oracle, Microsoft Dynamics, Pega.