Planet Smart City fosters a culture of inclusivity that reflects our mission in addressing one of the most pressing current global issues: affordable housing. More than 1.6 billion people currently live in unsafe and overcrowded housing. We create cities and districts that are economically, environmentally and socially sustainable by integrating the best architecture and engineering with the use of smart technology, digitalisation, resilient infrastructure and intelligent urban planning to provide high-quality, low-cost homes not only for today but for future generations. People and communities are put at the heart of our neighbourhoods, improving lives by enabling a circular economy and offering social innovation programmes, which help promote strong and supportive communities that nurture relationships and are enriched with services at a local level. By embracing high-impact, long-term value creation in all our projects, we want to change cities and lives for the better. Together, we are pioneering new standards for affordable housing which will create lasting value for our business and society present and future.
Responsabilities
Help desk and users’ support
IT ticketing system management (FreshService environment)
Prioritizing and managing many open cases at one time
Troubleshooting on PC and Mac client OS
PC / Mac hardware maintenance and repair
PC / Mac InTune enrolling
Rapidly establishing a good working relationship with all other professionals
Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch)
Support the IT team in troubleshooting system and network problems and diagnosing and solving hardware or software faults in collaboration with the IT Infrastructure dept. members
Prepare the documentation accurately
Testing and evaluating new technology if necessary
Keep up to date with the ever-changing specific software and operating systems
Contribute to team effort by accomplishing related tasks as needed
Ensure company policies and procedures are understood and always followed
Perform other duties as requested by direct & dotted reporting line managers/ supervisors
To better understand and/or support users’ difficulties, occasional national and international traveling time is foreseen
Guarantee the availability of services without fault
Manage accidents with rationality and competence
Find solutions quickly to solve problems
Prioritize project management
Ability to find or learn new solutions
Experience & Skills Essential
5+ years in Information Technology
English
Italian is a plus
Education Essential
Bachelor’s or master’s degree in computer science
Preferable
MS certifications
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