The helpdesk team lead is responsible for managing the entire operation of the Helpdesk. The role is crucial to ensuring the service deliverables are met with high quality in terms of KPIs as per the customer SOW i.e. average speed of answer, First line fix rates, lost call rates, etc.
This role will be aligned to PMC Managed service vertical and will responsible for managing the Helpdesk team of people responsible to work as the first point of contact for our customers and end- users. Key responsibilities for this role are managing people who are direct reports, training, and coaching for helpdesk team members, escalation management, responsible for CSIP activities, etc.
The candidate should lead by setting a right example within the team and create positive work environment. Should work together effectively and professionally for the greater good of all. The candidate should be willing to work in 24*7 environment, with different shift patterns as per the business needs.
The utilization of mentioned role further bifurcated into, (not limited to)
Key Responsiblity:
Required Skills:
Location City Gurugram Department Tech Support Experience 2 – 4 Years Salary – Designation Technical Support Executive Total Position 1...
Apply For This JobJob Description Immediate Joiner Bangalore and Chennai LocationDesktop and Network Support Engineer Responsibilities: Responding to client support requests. Contacting clients...
Apply For This JobJOB SUMMARY: The Technical Support Analyst works within a global team of highly experienced technical individuals to provide technical support...
Apply For This JobGenerates IT (information technology) sales and business, develops relationships with new clients, maintains advanced knowledge of our services, and establishes...
Apply For This JobRole Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will...
Apply For This JobJob Title: Solution Architect Job Description: • Designing solutions for the manufacturing clients that align with the strategic architecture and...
Apply For This Job