Polaris Industries Looking for Specialist, IT Service Desk Support at Bengaluru, Karnataka Full Time

Human Resources

JOB OPPORTUNITY/DESCRIPTION

TITLE: Specialist, IT Service Desk Support REPORTS TO: Service Desk Lead

DEPARTMENT: Information Services LOCATION: Bangalore

JOB SUMMARY:
The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support of
Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation to a more senior team member.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide clear, concise customer service in both phone-based, verbal communication and written, email communication in English
• Troubleshoot, diagnose and resolve issues following standard operating procedures and using knowledge support tools
• Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (kb) articles
• Collaborate effectively with other service desk team members located across the globe
• Deliver support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
• Administration of Account Management activities within Active Directory, IBMi, and other systems
• Proactively and reactively support critical systems through monitoring and responding to alerts on the

IBMi platform

• Meet all defined metric benchmarks to ensure quality of resolution and customer satisfaction

SKILLS, KNOWLEDGE & EDUCATION:

• Self-motivated, with the ability to work independently and/or collaboratively with remote peers
• Excellent communication and customer service skills required
• General or intermediate knowledge of Windows 7 and Windows 10
• Intermediate experience with Windows based applications such as Microsoft Office suite
• General understanding of large computing systems such as IBMi (AS400) preferred
• Previous experience supporting a manufacturing environment preferred
• Experience using ServiceNow or other similar issue tracking system preferred
• 2-year Technical degree or equivalent experience required
• 2+ years’ experience working in a corporate service desk setting preferred
• Should be available to work in night shifts

WORKING CONDITIONS:

• Standard office environment and/or manufacturing (factory) environment
• Occasional travel may be required
• 24/7 rotational shift working

Job Types: Full-time, Regular / Permanent

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• Bengaluru – 560103, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• total work: 2 years (Required)

Language:

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)