POSist Technologies Looking for Technical Support at Delhi, Delhi Full Time

Qualifications: Bachelor’s / Masters, CCNA Certification

Experience: 1 Year/ Fresher

Job Summary:
As one of the leading SaaS companies in the Restaurant technology space, Posist is a success story in the making. Posist offers scalable, reliable, and easy to use point-of-sale technology, enabling businesses to automate operations, integrate with aggregators, delight guests, and grow their revenue.

Given the dynamic space we operate in, there is no such thing as a typical day at work – Every day is about thinking and solving for new challenges and opportunities that come our way and ensuring that we meet the high expectations that our customers have of us while delivering business outcomes.

Responsibilities:
Taking Client queries over Call / Email / Chat

Resolve the tickets via Call / Email / Chat/ Remote tools

Register Client queries in Ticketing Tool.

Follow-up with client and with internal teams.

Resolve the issue within the SLA and Company guidelines.

Escalate the ticket to respective team and follow-up.

Resolve the tickets related to Printers, Cash Drawer, networking and Posist Product. Sending updates to clients related to reported queries.

Working in Rotational Shifts.

Creating troubleshooting documents

Ideal Candidate:
Good Communicable skills.

Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)

Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)

Good Decision making skills

Multitasking

Willing to work Cross teams

Should be a Team player

Should have Knowledge of Remote Tools

Good Skills to adapt any Software tool.

Documentation Skills is an add on

About Posist

Posist is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. Posist powers 10,000+ restaurants globally. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency and deliver a consistent guest experience.

Posist’s unified technology platform streamlines restaurants’ front of the house, back of the house, out of house/integrations, analytics, and CRM. Renowned restaurant chains including Taco Bell, Nando’s, Carl’s Jr, Häagen-Dazs, Jamie’s Italian are among a few brands using Posist to manage their processes, people, and place of operations.

Posist is on a mission to make global restaurants prosperous.

For more information, visit www.posist.com