Responsibilities:
Maintenance and support
Manage ongoing changes to application configuration, including but not limited to system integrations, apex code, visual force pages, process builders, workflows, approval processes, and custom fields.
Manage security, user roles and permissions and access changes within Salesforce.
Manage testing and deployment cycles and own the execution of the Salesforce change management process (both Salesforce upgrades and internal development).
Support data migration, data structuring and cleanup.
Manage the ticketing queue and backlog to ensure that operating level agreement (OLA) expectations are being met in support of the business, including initial response time and resolution time.
Create systems documentation including business requirements documents, functional and technical designs, user manuals, test scripts, test plans and training materials.
Serve as the internal subject matter expert on all items related to Salesforce.
Coordinate and perform in-depth tests, including user acceptance testing and signoff by business stakeholders, for enhancements to the system.
Support the integration of Salesforce with other platforms, including NetSuite and our TIBCO integration layer.
Manage systems audit tasks as related to regulatory and annual audit requirements
Owner of the ITGC activities for Salesforce system around access control and change management.
Implement and adhere to internal controls and support external auditors through walkthroughs and documentation requests.
System enhancement and business process improvement support
Partner with the business users to review current Salesforce functionalities and identify areas for improvements/enhancements.
Use a consultative approach to interpret and understand business needs in support of business requirements submitted by stakeholders. Translate functional requirements into technical requirements, including configuration and coding (as necessary).
Partner with internal stakeholders to prioritize enhancements and lead the execution of those implementation projects, including any third-party work in Salesforce.
Support a variety of projects such as acquisitions (M&A activities) and system integrations as the Salesforce subject matter expert (e.g., creation of a new solution affecting both Salesforce and NetSuite).
Perform general and specific Salesforce configuration and customization as needed.
Identify opportunities for automation to increase quality and efficiency of processes.
Address the business users’ needs for custom report creation and make recommendations to transaction recording processes to capture the appropriate data fields within Salesforce.
Qualifications:
Salesforce Certified Administrator and Salesforce Certified Platform Developer I or II required
The following Salesforce Certifications desired:
Salesforce Certified Platform App Builder
Salesforce Certified Sharing and Visibility Architect
Salesforce Certified Application Architect
Salesforce Certified Data Architect
6+ years of experience with Salesforce CRM (Customer Relationship Management) administration, configuration, and development
Willingness to overlap US Pacific time zone hours
Bachelor’s Degree in Computer Science, Engineering, or related technical field preferred
Hands on knowledge of CPQ with ability to troubleshoot and define and implement technical requirements for enhancements to existing funtionality
Excellent written and oral communication skills while maintaining objectivity and proper understanding of a problem or situation when placed under stressful conditions
Excellent listening and interpersonal skills with ability to professionally interpret and explain complex concepts and build strong relationships and confidence across functions from the individual user to the executive level
Ability to research and analyze information from a variety of sources to determine the best path forward.
Ability to make recommendations to effectively resolve problems or issues using judgement that is consistent with company standards, practices, policies, procedures, regulations, or government laws
Excellent analytical, mathematical, and creative problem-solving skills with a keen attention to detail
Works well in a highly collaborative, team environment
Self-motivated learner that consistently strives to develop additional skillsets and can pick up software, data, process, and company knowledge in a hands-on fashion
Ability to effectively prioritize and execute tasks and manage time effectively in a high-pressure environment, balancing competing objectives
Strong customer service orientation
Experience with ‘Software as a Service’ (SaaS) environment
NetSuite, FinancialForce, TIBCO, Adaptive Planning and business planning tools experience also a plus
Ability to write Apex code and train users
Strong understanding of business processes and requirements and process improvement methodologies
EEO Commitment:
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].
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