Precision Infomatic (M) Pvt Ltd Looking for IT Opration Service Delivery Manager at Coimbatore, Tamil Nadu Full Time

Service Delivery Manager – Job Description

· Managing 24×7 technical support

· Work with stakeholders from domestic and global clients to ensure satisfactory services.

· Data Centre technology knowledge – Windows, LINUX, Backup/ Storage, Tools, Database, messaging, etc.

· Build deep relationships with all the stakeholders involved in service delivery

· Act as a mentor to the Internal teams handling support operation

· Driving support operations to provide a consistent and good experience to Customers

· Own and drive operational support metrics and their compliance

· Analyze and understand key drivers of success (and failures) and take initiatives to achieve the results

· Ensure knowledge up-gradation and work with new and emerging products/technologies

· People Management – motivate and develop highly skilled staffs that focus on service delivery and on meeting the expectations of the customer.

· Ability to have team bonding; High energy level and be able to effectively work with various cross-functional teams

· Daily tech support review – Analyze service performance data and take corrective measures in service delivery. Irrespective of any technology, understand the problem and take it to closure. Responsible for resolving customer escalations and enhancing customer satisfaction

· Predictive analysis – Suggestions on Improvement Plans; Understanding the requirement and defining the solution; create a strong channel of communication. Understand the problems in operations and suggest remedial action.

· Analyze the problem with the team and suggest a solution

· Ensure service levels are met.

· Good knowledge of Support processes; knowledge of ITIL processes

Job Type: Full-time

Salary: ₹30,000.00 – ₹35,000.00 per month

Benefits:

Schedule:

COVID-19 considerations:
Covid 19 Two Dose Vaccine Certificate

Experience:

• total work: 1 year (Preferred)

Expected Start Date: 02/05/2022