Precision Techserve Looking for Job | Immediately Need IT Service Desk Executive at Visakhapatnam, Andhra Pradesh Full Time

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?

Precision Infomatic (M) Pvt Ltd,

Client Address – Atchutapuram, Visakhapatnam

Contact Person Name: Nimalan. M

Contact no: 7358380726

Visit – https://precisionit.co.in/

We are looking for IT Service Desk Executive at Atchutapuram, Visakhapatnam Location with 2+ years of experience possessing the following skills:

Position – IT Service Desk Executive

Key skills – Service Desk Management, Incident Management, Service Request Management, Change Management, Ticketing Tools, Customer Support, ITIL Process Preparation of Reports, Call Logging, Remote Support, Escalation Management, Remedy Tool, SLA Management, CSAT.

Work experience – 0 – 5 Years

Location – Atchutapuram, Visakhapatnam

Employment type – Full time

Job Function – Service Desk & Remote Service

Number of Vacancies – 5

Industry – Information Technology & Services

Education – B.E/ B. tech specialization / Diploma / Any UG

Reporting to – Project Manager /Team Lead

Windows Support – 24/7 / General

Job Description: –

Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc)

Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact

Allocate the incidents / service requests / change request

Monitor, track and update the progress status of all incidents and service requests.

Escalate incidents / service requests which are going beyond the agreed service levels

Record customer complaints and inform the concerned management staff for appropriate actions

Logging and tracking incidents / service request that require resolution from suppliers.

Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.

Finally preparing daily report for all the logs taking under the operation.

Receiving end users IT complaints through Telephone, E-Mail & Call logging in Remedy tool

Providing telephonic assistance to end users where ever possible for the first level telephonic support

Logging end users IT complaints in the call logging tool

Sensible allocation of calls based on the severity in line with Service Level Agreement (SLA)

Tracking end users IT complaints till closure with the support of Technical Support Engineers

Timely triggering of escalation to technical team and Supervisor before the response and resolution violations

Getting the transactional feedback from end user after closure of the calls by doing the necessary follow-ups with location engineers and end users

Analysis of call reports and end users feedback

Preparation of engineer productivity report

Preparation of daily, weekly & Monthly reports and sharing the reports to Supervisor / Customer with in the agreed timeliness

Facilitating and providing back end support to supervisor for conducting Customer Satisfaction Survey (CSAT) biannually

Maintaining & Monitoring all location engineers in time and out time using in house HRIS tool

Timely sending of engineers absence report to supervisor, location customer and business customer in the agreed template

Desired Candidate Profile:–

Certification or knowledge in ITIL

Good verbal & written communication skills

Should have proper educational & employment credentials

Any Graduate/Bachelor’s Degree

Key Skills

it service desk

Team ManagementIT HelpdeskHelp Desk OperationsRemote SupportOnsite SupportTechnical HelpdeskTicketing ToolsService DeskTechnical SupportBackupSLA Management

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

PG:Any Postgraduate

Doctorate:Any Doctorate

Company Profile

Precision Techserve

Welcome to Precision! Where Talent is nurtured, and Dreams come True.

We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration. We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large.

Precision is a buzzing hive of knowledge and technology and experiences with emphasis on “Precision” in what we do…

And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.

Company Info

Contact Details

Contact Company:Precision TechserveAddress:22,SENAI THALAIVAR MALLIGAI, Chennai, Tamilnadu, India

Salary:
50,000 – 3,00,000 P.A.

Industry:
IT Services & Consulting

Functional Area:
IT & Information Security

Role Category:
IT Support

Role:
IT Support – Other

Employment Type:
Full Time, Permanent