Proven experience as a help desk or other customer support role
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Problem solving
LAN knowledge
Operating systems
Customer service
Quality focus
Incident Management
Backup data
Key Skills
Ticketing ToolsBackupIncident Management
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
Company Profile
Precision Techserve
Established in 1996, Precision provides Biometric, IoT, Cloud & Systems Integration solutions and IT Infrastructure Management Services.
The Precision Group comprises of the following companies:
Precision Infomatic (M) Pvt. Ltd.
Precision Biometric India Pvt. Ltd.
Precision Techserve Pvt. Ltd.
Precision Galaxy Pvt. Ltd.
Precision adopts a consulting approach to address the needs of clients and has a very strong R&D and IP creation focus. With a PAN India presence and a 2400+ strong, experienced and skilled certified pre-sales, sales & technical personnel, Precision strives to deliver value to its clients, leading to the creation of a large and loyal base of delighted customers.
Precision has strategic and deep-rooted partnerships with premier brands such as HP Enterprise, AWS, Microsoft, VMWare, Cisco, Red Hat and others.
Precision has implemented biometric solutions in the Aadhaar ecosystem, such as Aadhaar enrolment, authentication, eKYC, BHIM Aadhaar Pay. Precision has developed a holistic solution named InnaIT, comprising of biometric hardware and software modules that can suit all common enterprise identity and access management needs, across industry segments.
Precision is present across the length & breadth of India and provides IT Infrastructure support services pan-India to organizations large and small, across segments.
Precision is now in its Version 4.0, with a vision to Leverage Technology to enable outcomes that matter.
Company Info
Contact Details
Contact Company:Precision TechserveAddress:Address: 2nd floor, E-37, Noida sector 3, near 16 Metro, Uttar Pradesh
Contact person: 7358380727
Contact Person: Priyanka Maurya( HR)
Salary:
1,00,000 – 4,00,000 P.A.
Industry:
IT Services & Consulting
Functional Area:
IT & Information Security
Role Category:
IT Support
Role:
IT Support – Other
Employment Type:
Full Time, Permanent
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