Prestige Estates Projects Looking for Executive – IT at Bengaluru, Karnataka Full Time

IT

To provide on-site and call support for Desktop, Laptop, business applications, Mobile devices and Printers

Support and resolve technology platform viz. latest Microsoft Office products – Outlook, Word, Excel, Access, Chrome, Internet Explorer, Windows 10 & 11, desktops, laptops, printers (Stand Alone and Multi-Function)

Having working knowledge on Apple systems – iPad, MacbookPro and iMac

Troubleshooting experience on Network related – Wifi configuration, Network Switch, DHCP and DNS

Provide investigation, diagnosis, resolution for hardware/software problems

Experience in installing and supporting collaboration tools like Webex, Google Meeting, Microsoft Teams and Zoom

Prioritise calls to provide support for high business impact

Manage service requests, software installations, new computer setups, upgrades, etc.

Responding and interact to users in a timely and professional manner through mails

Record incident in the Help Desk tool and closing request with proper resolution

Resolving LAN issues/WAN connectivity and others as assigned

Technical support on deploying new equipment

Follow up with the vendor on hardware break fix and ensuring hardware is delivered in working condition with in time frame

Continuous improvement in work area and updating on new technologies.

Providing ongoing support on telephone extension movement and assignment

Coordinating with internet service providers for ongoing support and service restoration

Monitor and maintain EPABX call backup on daily basis

Telephony / EPABX

Maintaining and monitoring uptime of EPABX, printers and voice gateways

Must have hands on experience with EPABX and Telephony Digital and Analog

Providing ongoing support on telephone extension movement and assignment

Coordinating with BSNL, internet service providers for ongoing support and service restoration

Monitor and maintain EPABX call backup on daily basis

Maintaining EPABX call reports

Hands on experience on Network cabling, LAN crimping RJ 45 and RJ11

Must have worked on network switch uplink connectivity, looping and cable tracing

Knowledge on network router configuration

Having knowledge on troubleshooting printer

Maintaining and performing periodical review of printer inventory

Must have worked in MS Office includes Outlook, Word, Excel and Power point

Knowledge of basic troubleshooting desktop hardware and windows operating issues

Resolve problems promptly and accurately

Report any repairs and maintenances to maintenance team

Provide technical assistance to office staffs as needed.

Assist in software and hardware upgrades

Maintain relationship with Telecommunication service providers

Maintaining and documenting service provider escalation matrix

Ensuring project and off sites feasibility are carried out along with service provider to enable telephone activity.

Other responsibility’s assigned by the Reporting manager.