Support Engineer- IT Application Support
Location : Ahmedabad
Accountability :
Purpose The Purpose Of Support Engineer – IT Application Support Is To Configure, Maintain, And Support All Aspects Of Theenterprise Service Management And Workflow Systems. Accountabilities • Handle All Customer Request Pertaining To Application Issues And Requests In A Timely And Efficient Manner • Provide Technical Support And Training To End Users As And When Required • Co-ordinate With The Application Development Team (L2 And L3) For Bug Fixes And Patch Release • Maintain Records/logs For Repairs And Fixes And Maintenance Schedule Functional/Technical Responsibilities • Manage Incoming Support Tickets, Whilst Also Working Proactively On The Current Ticket Queue • Escalate Issues Appropriately Using Functional And Hierarchical Escalation Guidelines • Develop Reports, Workflows, Scripts, And Complex Queries Within Various Enterprise Service Management Software Tools, Pref: Only Male Candidate Can Apply
Key Skills :
(MSSQL)
Educational Qualification :
Any Graduate
Experience & Age :
Experience : 1 Year & Above
Experience: 5+ yrs Immediate Joiner Preferred Primary Skills WireShark Powershell Putty RSAT tools Secondary Skill Responsibilities: Monitoring and maintaining networks...
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