Job Title: Technical Support Analyst
The Tier three Customer Support Team is the primary case-handling team within Customer Support at ePS, handling the majority of critical issues for our valued customers across the world. As a Technical Support Analyst, your key responsibility is delivering specialized solutions to critical support issues on ePS’s Productivity Software; providing an exceptional, proactive customer experience, with a personal approach; maintaining and enhancing the relationship between the Customer Support Team and ePS’s clients, and; delegating a specific set of technical tasks as required to provide the most efficient, effective and timely solution possible. TSA member is empowered to define adequate means to address customer situations like adequate system and resources allocations. TSA members are expected to work with customers in identifying operational and business weaknesses and guide both ePS and the customer towards the right solution enabling high customer satisfaction while supporting ePS business.
Primary Responsibilities
Education and Experience Requirement
Technical Support Analyst Requirement
Preferred Skills:
English, French, Dutch, German or Spanish, with any additional languages considered highly preferable.
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