Responsibilities:
Responsibilities
Provides quality internal and external customer service surrounding the Company values.
Provides clear and accurate communications with customers regarding the status of their order in a timely fashion.
Provides clear & accurate communications to the participating project manager regarding assigned tasks in order to meet implementation deadlines and objectives.
Completes assigned installs and implementation projects in a timely fashion.
Develops documentation of environments to accurately reflect the as-built information of the solution design and includes details of network connections and IP/port assignments, firewall configurations, monitoring components, exceptions from default, and special customer requirements.
Consult with customers regarding network performance problems, ideas for design improvements, planning their environment turn-up, etc.
Alerts supervisor and Client Services representative of any hardware or networking issues impacting delivery of services.
Is expected to be able to participate as team resource to complete customer implementations
Works with more junior engineers to plan and execute (as deemed appropriate) any system updates or provisioning projects as assigned.
Expected to provide primary support for deployed systems for 10 days post implementation.
Will be considered to be SME for assigned projects and assist all other engineers on the team with questions regarding the customer or environment, in order to ensure a smooth transition into Tierpoint EOC and/or Managed Service Operations.
Has demonstrated a broader or advanced skill set to be able to provide support for more complex problem resolution.
Advanced product knowledge enables engineer to be responsible to work on and/or assist with more complex implementations
Responsible for writing and reviewing MOP’s as a part of the Tierpoint change management process.
Other duties as assigned.
Essential Functions
Customer service focused and portrays energy, professionalism and welcoming characteristics.
Strong ability to work in a highly sensitive and confidential environment.
Ability to meet deadlines and handle sensitive and pressured situations.
Ability to identify issues and help develop strategy and tactical plans for various department initiatives
Ability to use good judgment and decision making skills
Ability to use a PC, keyboard, and other standard office equipment
Requirements:
Qualifications / Requirements
8 -10 years of hands on network/security experience working in IT operations.
Experience using ticketing system for incident, problem and change management.
Excellent customer facing communication skills (both written and verbal)
Expert level understanding of core networking technologies including:
BGP (large scale with many different upstream ISPs)
OSPF
Routing and switching infrastructure from Cisco, Juniper, etc.
Cisco 7600/6500 series
Cisco Nexus data center switching platforms
Access layer switching such as Cisco 2960/3750 series
Layer 2 technologies such as Spanning Tree, STP, RSTP, etc.
8+ years of production support and design of the above technologies
8+ years of experience with network security technologies and best practices
8+ years of production support for one or more of the major firewall platforms below:
Cisco ASA
Juniper SSG and ISG products
Check Point NGX
Fortinet Fortigate
Palo Alto
Expert level network troubleshooting skills utilizing packet capture/analysis packages such as Omnipeek, Wireshark, etc.…
Experience writing design and implementation documents, Visio drawings, process documents, customer statements of work, etc.
Obtained or willing to obtain relevant industry certifications (i.e., CCNP, CISSP, etc.).
Adequate professional experience and knowledge to perform job responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windows-based computer applications
Preferred Experience
Experience as a team lead
Experience supporting large scale data center infrastructure environments.
Recent experience with network virtualization technologies such as virtual firewalls, virtual load balancers, MPLS VRFs, Nexus 1000V, etc.
Experience supporting the networking requirements for Multi-tenant environments.
5+ years of support and design of load balancer implementations including:
F5 LTM & GTM
V-Shield
Brocade
Riverbed
A10
Experience and knowledge of network monitoring/management technologies (SNMP, Netflow, syslog, monitoring applications, etc.)
Expert level knowledge of DNS
Advanced knowledge of network monitoring/management technologies (SNMP, Netflow, syslog, monitoring applications, etc.) tool.
Experience with various operating systems including Windows and various flavors of LINUX
Cisco CCNP or CCIE Certification and/or other advance level industry certifications.
Company Description Company Description We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals...
Apply For This JobDesktop Support Engineer Job Location – Kharadi, Pune (Work from Office Only) We are looking to hire a skilled desktop...
Apply For This JobHi All, This job opening for Desktop support person to work for shop(its laptop sales and service center) Experience :...
Apply For This JobWhy Ericsson? Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018....
Apply For This JobThe IT Quality Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating...
Apply For This JobCompany Description At Toll, we do more than just logistics – we move the businesses that move the world. Our...
Apply For This Job