Prodapt Looking for Technical Support Representative – Chat at Chennai, Tamil Nadu Full Time

Overview:
Technical Support Representatives are responsible for providing premier support and solutions to customers of Internet service and Secure product line. Armed with superior technical knowledge and a passion for customer satisfaction, they provide solutions to customers in a helpful and friendly manner. Technical Support Representative will handle incoming questions or concerns from both internal and external customers in support of fiber products. The questions or concerns could be received via phone or electronic means, i.e., email, instant messaging, etc. Technical Support Representatives must represent in a manner that earns customer confidence and imparts professionalism by ensuring that every written response, via email or chat has correct spelling, grammar, and punctuation.

Responsibilities:
Prefer customer service experience handling agitated customers.

Prefer basic knowledge of copper and fiber internet connectivity.

Must have a minimum basic knowledge of internet application software.

Must have basic knowledge of a variety of operating systems such all supported Windows Suites and Macintosh OS X and above.

Must have basic knowledge of computer hardware.

Prefer phone experience in call center environment.

Must be flexible to working a variety of hours, as the center is open 24 x 7.

Excellent organizational skills.

Strong communication skills and excellent customer relations skills.

Educated sales approach

Requirements:
Prefer customer service experience handling agitated customers.

Prefer basic knowledge of copper and fiber internet connectivity.

Must have a minimum basic knowledge of internet application software.

Must have basic knowledge of a variety of operating systems such all supported Windows Suites and Macintosh OS X and above.

Must have basic knowledge of computer hardware.

Prefer phone experience in call center environment.

Must be flexible to working a variety of hours, as the center is open 24 x 7.

Excellent organizational skills.

Strong communication skills and excellent customer relations skills.

Educated sales approach