In this role, you will provide world-class technical assistance for Kemp’s Load Balancer family of products to our customers and partners. You will be expected to deliver stellar support for various topics, including configuration, troubleshooting, traffic analysis, and application delivery. The job is an excellent opportunity for you to develop your technical skills further and learn top-class techniques by working with modern Global IT Enterprise environments.
Key Responsibilities:
Provide customer and partner support for our application delivery solutions portfolio and the applications it supports
Effectively and proactively communicate case statuses, plans of action, and technical information to customers, partners, and internal teams
Maintain and improve excellent customer support record
Actively learn and participate in training on application delivery solutions and related technologies
Perform additional related projects as requested
Requirements:
2 – 3 years experience in a Technical Support Role, working with relevant technologies
Technical knowledge of TCP/IP & Networking, including such topics as HTTP headers, OSI layers, and TCP flags/parameters
Must be able to read, write and speak English and German fluently, including technical concepts and terminology to support our DACH region customers
Excellent troubleshooting, analysis, and creative problem-solving abilities
Proficiency with Windows and Linux Operating Systems
Must be able to relay technical information to customers with varying skill levels
Demonstrated experience and expert-level knowledge of network devices (routers, switches, etc.)
Willingness to participate in out-of-hours on-call rota if required.
Preferred Knowledge:
Bachelor’s Degree or equivalent qualification preferred
Knowledge of application protocols, including HTTP/HTTPS, SMTP, DNS, FTP, and SNMP
Technical Certifications such as CCNA, CCNP, MCSE, or VCP are advantageous but not required
Experience with VMware, Xen, or Hyper-V virtualization environments
Experience with Microsoft Exchange, SharePoint, Skype For Business, and MS Teams
Knowledge in at least one of the following web and application servers (Apache, Tomcat, WebLogic, IIS)
AWS & Azure Cloud Solutions experience is desirable
So if this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and to also enjoy:
What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy :
30 days of earned leaves plus an extra day off for your birthday, various other leaves like marriage leave , Casual leave, Maternity leave , Paternity Leave.
Premium Group medical Insurance for employee and 5 dependents ,personal accident insurance coverage,Life insurance coverage
A modern office with a well-equipped gym onsite, free access to Yoga , Zumba classes by professional trainers
Professional development reimbursement
Interest subsidy on loans – either vehicle or personal loans
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