Progressive Infotech Pvt. Ltd Looking for IT Service Delivery Manager at Chennai, Tamil Nadu Full Time

Job Descriptions: –

• Maintain SLA and ensure all the service deliverables are being met
• Regular reviews with Team members
• Share the reports with customer and Progressive Stakeholders
• Generate Monthly SLA Reports
• Track Minutes Of Meetings
• Track Contract Calendar
• Regular Team meetings to improve on daily basis
• Work on Service Improvement Plan
• Relationship Management
• Understand customer requirement and fulfilling them through Service

Delivery Managers

• Managing and monitoring the over team performance as a single Team
• Managing the daily operations on ground including End User, SD, DC and Network
• Managing and Monitoring the over team performance as a single Team
• Publishing the Team rosters with client for complete team
• Coordinating with the Customer SPOC for issues raised across all locations
• Act as a First Level Escalation point for tickets, activities, projects etc
• Ensuring all ticket raised and resolve in ITSM Tool
• Reviewing the pending and escalated tickets with SD & DSS Leads
• Publishing the Daily/weekly/ Monthly Reports as per customer requirement
• Ensuring the SLA Management as per agreed Benchmark
• Facilitating the backend Support in case of any issue not resolved onsite
• Ensuring seamless support between all cross functional team (Onsite Team)
• Escalating issues related to onsite to Progressive Management
• Coordinating for Reviews between both parties as per the required frequency
• Reporting any bottle necks in running operation to Medanta IT
• Preparing and implementing Service Improvement Plan
• Synchronization between Pan India support.
• First quality reviewer for tickets, inventory, process
• Understanding and Managing the IT needs for Business critical users/VIP users/HOD etc
• Managing proper Site Induction, KTs, Attritions, Hiring etc for delivering the required Services

Location: -Mumbai/ Chennai

Job Type: Full-time

Salary: ₹720,000.00 – ₹1,500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Day range:

Shift:

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 8368945837