Progressive Infovision Pvt Ltd Looking for Desktop Support Engineer L2 at Greater Noida, Uttar Pradesh Full Time

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role(In Windows domain).
• Working Knowledge in any ticketing tool( BMC Remedy, Service now, Manage engine plus…).
• Working knowledge of office automation products and computer peripherals, like printers, scanners, IP phones and VC devices etc.
• Knowledge of network security practices and anti-virus programs, DLP, Windows patch updation etc…
• Ability to perform remote troubleshooting and provide clear instructions with users.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude and ability to guide users with simple, step-by-step instructions.
• Address user tickets regarding hardware, software and network related issues and solve it within SLA.
• Direct unresolved issues to the next level of support and own it till closure.
• Walk customers through installing applications and computer peripherals.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs
• Help create technical documentation and manuals.
• Excellent communication and written skill.
• Basic knowledge in SCCM agent installation and trouble shooting.
• Knowledge in loading operating system though any network booting technologies(SCCM, WDS etc..)

Regular Graduation is Must..

Job Types: Full-time, Regular / Permanent

Salary: ₹8,499.00 – ₹24,597.00 per month

Schedule:

COVID-19 considerations:
Vaccination Must

Education:

Experience:

• Desktop support: 2 years (Preferred)

Work Remotely:

Speak with the employer
+91 9423541204