Project X Placements Looking for Technical Support Associate (Fresher) WD at Gurugram, Haryana Full Time

ROLES AND RESPONSIBILITIES

• Inbound technical support for leading American data storage device manufacturers.
• Provide technical support to customers via phone and/or remote access.
• Install and configure Western Digital storage devices (DAS and NAS).
• Diagnose and troubleshoot software/hardware issues and provide accurate solutions.
• Resolve customer complaints in a timely and professional manner.
• Document cases, recommendations, and resolutions clearly in the CRM system and escalate cases to senior engineers.
• Follow Quality Assurance & compliance guidelines.

JOB DETAILS

• Company: Leading Multinational BPO
• Process: Data storage support
• Post: Technical Support Associate
• Location: Udyog Vihar, Gurugram
• Shift timings: Night Shifts (Rotational)
• Working Days: 05 Days (Rotational)
• Week Offs: 02 Days (Rotational)

Support for Storage Devices

• Direct Attached Storage (Internal / External Storage Drives)
• Network Attached Storage

PERKS & BENEFITS

• Salary: Upto ₹25,000 (₹30,000 CTC) Monthly +₹2000 PLI
• Incentives: Performance Based
• PF & Medical Benefits
• Free Meals
• Both Side Cab Service

SELECTION CRITERIA

• High school Diploma or equivalent
• Freshers with excellent communication skills
• Proficiency in computer applications and basic networking concepts
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS

• Excellent communication skills (verbal and written)
• Sound knowledge of computer applications
• Knowledge of basic networking concepts
• Customer service principles and practices
• Ability to multitask and prioritize tasks

INTERVIEW PROCEDURE

• Round 1 – HR (Telephonic interview)
• Round 2 – AMCAT (Online)
• Round 3 – Ops (Video/Telephonic interview)

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹22,000.00 – ₹30,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Night shift
• Rotational shift
• US shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• excellent English (Required)

Shift availability:

Speak with the employer
+91 8287260055