Project X Placements Looking for Technical Support Associate (Software Support) at Gurugram, Haryana Full Time

ROLES AND RESPONSIBILITIES

• Provide technical support to customers via phone and remote access.
• Diagnose and troubleshoot software issues and provide accurate solutions.
• Installation and configuration of Adobe professional software applications.
• Research customer inquiries and provide appropriate solutions
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
• Resolve customer complaints in a timely and professional manner
• Monitor customer feedback and provide recommendations for improvement
• Follow Quality Assurance & compliance guidelines.

JOB DETAILS

• Company: Leading Multinational BPO
• Process: Leading Software Brand
• Post: Technical Support Associate
• Location: Udyog Vihar, Gurugram
• Shift timings: Night Shifts (Rotational)
• Working Days: 05 Days (Rotational)
• Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS

• Salary: Upto ₹27,000 (₹32,000 CTC ) Monthly +2,000 PLI
• Incentives: Performance Based
• Both Side Cab Service
• Free Meals
• PF & Medical Benefits

SELECTION CRITERIA

• Bachelor’s degree in any field
• Min 06 months of IT/Technical Support experience
• Excellent written and verbal communication skills
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS

• Excellent communication skills (verbal & written)
• Knowledge of basic computer applications and programs
• Knowledge of customer service principles and practices
• Excellent customer service skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team

INTERVIEW PROCEDURE

• 1 – HR (Telephonic)
• 2 – Voice and Accent (Telephonic/ Video Call)
• 3 – Ops (Telephonic/ Video Call)
• 4 – AMCAT (Online)
• 5 – Mettle Test (Online)
• 6 – Versant (Voice & Written)

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹32,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Night shift
• Rotational shift
• US shift

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

Language:

• Excellent English (Required)

Shift availability:

Speak with the employer
+91 8287260055