Required Skills
Proven work experience as a desktop support engineer.
Responding and resolving helpdesk support requests within SLA’s.
Troubleshooting hardware and software issues.
Ability to solve complex hardware and application software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.
Bachelor’s degree in computer science or information technology.
Excellent interpersonal skills.
Good written and verbal communication skills.
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