Pronix Looking for IT Support Engineer- Onsite Hyderabad Office at India Full Time

Posted On: 23 Mar 2022

Job Type: Full Time

Country: INDIA

Location: Hyderabad/Remote/Hybrid

Skills

Skills: Service Now or Fresh Desk or Manage Engine or Zendesk Ticketing System, Office 365 Administration, Windows Server and Desktop Support, MS Teams Administration, Network/LAN/WAN Support, Cisco Networking, Level 1/Level 2/Level 3 Support, Case Notes, SLAs, Active Listening, Adaptability, Analysis of Technical Issues, Application Support, Assessing Customer Support Needs, Attention to Detail, Ability to Learn New Software and Hardware,

IT Support Engineer Responsibilities:
Installing and configuring client computer systems.

Responding to client IT support requests.

Meeting with clients to diagnose software, networking, or hardware issues.

Providing technical support on-site or via remote-access systems.

Offering solutions that meet the needs of the client.

Repairing hardware malfunctions, software issues, and networking problems.

Maintaining good client relations.

Tracking and managing work records.

Compiling job reports.

Job Description

IT Support Engineer Requirements/Qualifications:
Bachelor’s degree in information technology or computer science.

4-6 years of Proven work experience as a IT Technical Support Engineer/Desktop Support/End User Support/Infrastructure Support.

Knowledge of computer hardware and networking systems.

Good time management skills.

Good interpersonal skills.

Ability to troubleshoot complex hardware and software issues.

Excellent written and verbal communication skills.

Ability to think critically.