Proserv India Oil & Gas Solutions LLP Looking for IT Service Desk Technical Analyst at Chennai, Tamil Nadu Full Time

. Company Overview

Proserv is an industry leading controls technology company with an extensive brand heritage reaching back 60 years. We operate in over 60 countries worldwide, working from 14 global sites. By combining technical ingenuity with design, engineering, manufacturing and field service expertise, we create innovative solutions that can be applied to standardised systems.

Our people are fundamental to the success of our organisation and remain at the heart of our achievements. At Proserv, we aim to develop our business around a valued and motivated workforce that encourages personal development and allows our people to flourish and realise their fullest potential.

Role Synopsis

Responsible for maintaining the company’s IT user services and systems. This role is essential to ensure business continuity – if IT services fails, the impact on the day-to-day running of the business can be significant.

To ensure this does not happen, you will be responsible for investigating, diagnosing and resolving user-based problems, collecting IT usage stats, and carrying out routine configuration and installation of IT solutions.

On a day-to-day basis, you will be called upon to help colleagues with their IT needs. This will mean you will need to share your own knowledge and experience to help others, including setting up new users in 365 and managing user devices, security and passwords. Training will be given on how we work and maintain SLA’s.

Key Accountabilities (includes, but not limited to the following)

• Ensure the smooth running of local IT systems, particularly Windows, ERP and Citrix
• Installation of IT hardware and software as required, using existing SCCM tools
• Printer and MFD (multifunction device) management (basic)
• Network and Wi-Fi management (basic), assisting Infrastructure team as required
• Help manage IT spares stock level to reduce hardware down time
• Act as a main point of contact for your region/site, for service desk requests
• Make sure that all incidents and service requests are registered in the service desk
• Maintain accurate IT asset inventory list, and control disposals/recycling to WEEE standard
• Attend online weekly & monthly meetings with IT team, and maintain contact with IT Service Delivery Manager and Director of IT as required
• Be a key IT support role in future IT projects when needed, and complete our Proserv Training Matrix schedule
• Provide basic training to users on software/hardware as necessary, including IT inductions as part of our on-boarding process
• Co-ordinate 3rd line support requests with internal and external parties
• Provide basic procurement services, to procure new IT hardware, software and accessories as required any support site. Includes liaising with site GM’s
• Any other Ad-hoc duties as deemed appropriate

Qualifications:

Education

Essential

• Good standard of general education including English and Math’s at GCSE Grade C (or equiv)

Preferable

• Should ideally possess an IT related qualifications or Business Studies related qualifications.
• Applicable experience in lieu of Business Studies qualification will be considered

Experience/Skills

Essential

• Ability to prioritise and respond quickly to requests
• Self-driven with a desire to improve efficiencies and troubleshoot issues
• Work unsupervised, and to take responsibility for effectiveness of own work
• IT or Business-related background
• Ability to troubleshoot basic hardware and software problems
• Strong communication skills and customer service focused
• Ability to absorb and remember processes and procedures
• Be proactive, and work as a team

Preferable

• 2+ years’ experience in a manufacturing or multi-national office entity
• Experience with Windows, Office 365 and basic networking & software install knowledge
• Experienced use of electronic service desk/support services
• Experienced use of mobile device management platform, such as Intune
• Experience with Active Directory, SCCM and LANSweeper management applications
• Knowledge of managing network devices, such as printers and wireless access points
• Procurement experience, primarily handling with external vendors, and site budgets
• Keen attention to detail

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

• Capable of traveling to various facilities around the regions, as well as international locations for meetings or training as necessary and directed.
• Ability to lift and carry files, packages, boxes weighing up to fifty (50) pounds/22Kg.
• Natural or corrected vision to read printed materials and computer screen.
• Natural or corrected hearing and speech to communicate in person and over the telephone.
• Capable of properly using standard office equipment, including telephone, and a computer with keyboard.
• Ability to wear required Personal Protective Equipment (PPE). Includes hard hat, steel toed shoes, safety glasses, etc.

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

• Work will mostly be performed indoors in a controlled environment.
• Some exposure to the manufacturing and shop areas, which are open, and not air conditioned.

Compliance Requirements

Proserv has a Business Ethics Policy (the “Policy”) which provides guidance to employees in day-to-day roles, as well as helping the employee and the business comply with the law at all times. The incumbent must read, understand and comply with, always, the Policy along with all other corresponding policies, procedures and directives.

Please refer to the Proserv BMS to access a full copy of the policy and corresponding policies, procedures and directives.

QHSE Responsibilities

• Demonstrate a personal commitment to Quality, Health, Safety and the Environment
• Apply Proserv, and where appropriate Client Company’s, Quality, Health, Safety & Environment Policies and Safety Management Systems
• Promote a culture of continuous improvement, and lead by example to ensure company goals are achieved and exceeded

Job Types: Full-time, Regular / Permanent

Salary: ₹12,000.00 – ₹43,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

COVID-19 considerations:
As per local government protocol

Expected Start Date: 09/05/2022