Publicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.
Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 5,000+ employees in over 66 countries. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe.
Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at http://www.publicisresources.com/.
Job Description
6 Year of Experience in Technical Support
People Management
Quality Management
Stakeholder management
Metrics reporting – Service Now / PowerBI. SLA management
MCP certification
ITIL process knowledge
Excellent communication, motivational, and interpersonal skills.
Demonstrate ability to work well under pressure
Ability to develop, implement and assess performance metrics
Proven record of boosting team performance and employee retention rates
Strong leadership and organizational abilities.
Ability to work in fast paced self-directed environment
Familiarity with remote desktop applications and help desk software (eg. Bomgar)
24×7 support model and rotational shifts
ServiceNow Knowledge
Qualifications
B.Tech or other graduation in Information and technology degree is must.
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