Publicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 5,000+ employees in over 66 countries. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at http://www.publicisresources.com/.
Job Description
Troubleshooting on Microsoft and IOS platforms.
Must have an experience in MAC systems troubleshooting
Strong communications skills
Basic Mail server knowledge to create Distribution lists etc.
Managing incidents including business expectations and communication.
Act as a single point of contact for phone calls and emails and tickets generated via internal tool from staff regarding IT issues and queries.
Receiving, logging and managing calls from internal staff via telephone and email.
Routing tickets to respective tracks for further resolution as and when.
Maintaining an Asset Database and track changes for softwares installed.
1st line support – troubleshooting of IT related problems from in-house software and applications, such as Laptops, Desktop, applications like Oracle, time tracking and Printers etc.
Troubleshoot basic network issues such as IP conflict.
Log all calls in the Service Desk Call Logging system.
To maintain a high degree of customer service for all support queries and adhere to all service management principle
An ITIL qualification is preferable but not essential
MCP certification would be desirable
Qualifications
B.Tech or other graduation in Information and technology degree is must.
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