Qualification:Job Location:
Any
Job Type:
Full Time
Skills:
Service desk
Vacancies:
4
Job Posted: Oct 26, 2022 | Total views: 1
Job Description:
Job Description
Service Desk Manager (SDM)
Language: Proficient in English (Read + Write + Speak) mandatory and
Certification: Non-Native: Mandatory JPLT N1 ONLY and Minimum 2 years working for a voice Support for a customer
Equivalent test of spoken and written and technical IT specific knowledge in both and English
Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services
Main responsibilities:
Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC
New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and gove
ance meetings.
Major activities:
Service Desk Team Lead
Language: Proficient in English (Read + Write + Speak) mandatory and
Certification
Non-Native: Mandatory JPLT N1 ONLY and Minimum 2 years working for a voice Support for a customer
Equivalent test of spoken and written and technical IT specific
knowledge in both and English
Role purpose: The Service Desk Team Lead leads a team of Service Desk Agents.
Main responsibilities:
Accurate recording and tracking of customer requests. Adherence to SLAs on team level. Performance of the team.
Major activities:
About Company :
Purview is a leading Digital Cloud & Data Engineering company headquartered in Edinburgh, United Kingdom having a presence in 14 countries India (Hyderabad, Bangalore, Chennai and Pune), Poland, Germany, Finland, Netherlands, Ireland, USA, UAE, Oman, Singapore, Hong Kong, Malaysia and Australia.
We have a strong presence in UK, Europe and APEC, providing services to Captive Clients (HSBC, NatWest, Northern Trust, IDFC First Bank, Nordia Bank etc) in fully managed solutions and co-managed capacity models. Also, we support various top IT tier 1 organisations (Capgemini, Deloitte, Wipro, Virtusa, L&T, CoForge, TechM and more) to deliver solutions and workforce/resources.
Company Info:
IN:
3rd Floor, Sonthalia Mind Space
Near Westin Hotel, Gafoor Nagar
Hitechcity, Hyderabad
Phone: +91 40 48549120 / +91 8790177967
UK:
Gyleview House, 3 Redheughs Rigg,
South Gyle, Edinburgh, EH12 9DQ.
Phone: +44 7590230910
Email: [email protected]
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