PwC Acceleration Centers in India Looking for Internal Firm Services – Technology – Applications – Service Delivery Manager – Kolkata/Bangalore at Bengaluru East, Karnataka, India Full Time

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Information Technology (IT)

Management Level

Manager

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Applications Programming – Practice Support team helps translate PwC’s business requirements through efficient and effective Information Technology software applications. We design, develop, test, and implement sophisticated software applications in support of the firms needs and requirements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm’s/client’s expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm’s code of ethics and business conduct.

Job Specification

Job Title: Application Service Delivery Manager

Level: Manager

Line of Service: Internal Firm Services

Fixed Term Contract (enter duration)

• Introduction to PwC Service Delivery Center
• PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India
• The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills

Job Overview

Application Service Delivery Manager

Job Description

Main purpose of the job and key background information

Activities To Be Performed

• Serves as a gatekeeper between Application (Dev, Automation, QA) teams and Business teams to provide handoff from Development to Production
• Promote DevOps strategies and implementation goals
• Be part of a team of collaborators focusing on internal and external client satisfaction, efficiency, and flawless execution in the OLA’s and SLA’s we have with other internal teams and vendors
• Document to track, manage and mitigate risks and issues for compliance and audits
• Utilize Agile tools to track and manage SDLC phase progress
• Ensure compliance with Agile processes and best practices
• Provide regular progress updates to business stakeholders and technology leadership
• Stay current on advancements in Azure cloud landscape and influence adoption across enterprise

Requirements

These should include essential & desirable requirements such as:

• Level of experience
• Education/qualifications
• Industry experience
• Technical capability
• Key personal attribute
• Bachelor’s/Master’s Degree in Computer Science or related subjects
• 10+ years of experience in Service Delivery Management
• Excellent communication and interpersonal skills
• Ability to effectively lead, motivate, and manage teams
• Strong problem-solving and critical-thinking skills
• Ability to think strategically and creatively
• Knowledge of application management processes and methodologies such as Agile and Scrum
• Proficient in using tools such as Azure DevOps, JIRA and MS Project
• Knowledge of budgeting and financial management
• Firm grasp of risk management practices
• Understanding of software development life cycles
• Ability to create and manage project plans, timelines, and milestones

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date