PwC Acceleration Centers Looking for AES – SFDC – Associate at Bengaluru, Karnataka, India Full Time

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

PwC Professional Skills And Responsibilities For This Management Level Include But Are Not Limited To

As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner – verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm’s code of ethics and business conduct.

Associate

Tower

Salesforce

Experience

3 -5 years

Key Skills

Salesforce Sales / Service Cloud, Salesforce Financial Services Cloud

Educational Qualification

BE / B Tech / ME / M Tech / MBA

Work Location

India

Job Description

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Proven track record as an SME in chosen domain.
• Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like BlockChain, AI et al with the product platform they are associated with.
• Mentor Junior resources within the team, conduct KSS and lessons learnt.
• Flexible to work in stretch opportunities/assignments.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Ticket Quality and deliverables review.
• Status Reporting for the project.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm’s code of ethics and business conduct.
• Demonstrate leadership capabilities by working with clients directly and leading the engagement.
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
• Good Team player. Take up cross competency work and contribute to COE activities.
• Escalation/Risk management.

Managed Services – Application Evolution Services

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Everyday we are motivated and passionate about making our clients’ better.

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our client’s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.

Required Skills

• Should have strong experience in Salesforce Financial Services Cloud and experience in one of the following is a must i.e. Wealth and Asset management, Banking and Insurance
• Should have experience in key objects, key KYC objects, Life events, action plans and document checklist.
• Should have strong experience in Apex, Aura & LWC Components, Lightning Flows.
• In-depth understanding of key finance and banking principles, including Financial Planning, Forecasting & Analysis, Cost optimization, Revenue computation,
• In-depth knowledge of key product models in the Financial Services Industry
• Data modeling, Process modeling tools, and best practices
• Systems analysis and design
• Expertise in Salesforce Finance Service Cloud (FSC), Sales and Service Cloud
• Product Catalog and CPQ experience
• Understanding of Integration Patterns and Enterprise Component architecture.
• Understanding of DevOps and Release Management for large transformation projects.
• Understanding of Mobile and Lightning Style frameworks and channels.
• Ability to get hands-on to solve problems and demonstrate certain development patterns.

Preferred Skills

• Good to have Salesforce Sales / Service Cloud and core concepts
• Good to have knowledge of BFSI Business Processes
• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds)
• Salesforce SFI(Vlocity) Product Modeling and Quoting and Omnistudio
• Solid understanding of financial industry regulations.
• Certified Scrum Master / Certified Product Owner
• Prior experience working with Salesforce, Siebel Industry Applications, or other industry-specific CRM applications is an advantage.

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date