Pyramid Global Technologies Looking for Telco help desk support at Mohali, Punjab Full Time

About the job Telco help desk support

Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & Melbourne

Freshers are Welcome

Accepted Visa subclass:
489, 491, 485,190,189, 887, Citizen, PR.

Duration: 1 year Fixed Term contract role with leaves

Below experience Call center Experience :–

>> 0-3 months – 45k + super + shift allowance

>> 3- 6 months – 46.5k + super + shift allowance

>> 6 month and above – 50k + super + shift allowance

Shift Range timings :– 7AM to 11PM (It will be rotational shift, any 8 hour shift will be provided between given time as per the roaster)

(a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift);

(b) a shift finishing after midnight, and at or before 7.00 am (night shift);

(c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer ( night shift).

Client end – Department Largest Telecom Network in Australia

Key responsibilities:
Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and services

Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.

Execute a strong negotiation technique and influence confidently to close opportunities

Sell products and services that effectively meet customer needs

Establish good customer relationship to Create a simple and brilliant customer

experience across all our interactions in a multi-media environment

Listening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers

Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.

Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.

Be naturally inquisitive and resilient with an ability to articulate, listen and communicate

effectively identify customer needs along with providing customers with solutions to solve their concerns.

Skills Required:
Excellent Verbal/Written Communication Skills

Comprehension and Understand customer needs

Excellent communication and technical Experience

Good listening skills & keeps the customer at the center

Good Analytical and problem-solving skills

Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needs

Knowledge of MS Office.

Ability to work in a highly collaborative environment

Experience 0 – 3 years

Shift Timings

Working hours – 38 hours per week, plus half an hour break every day

Working days – Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leaves