Must be very good in English Communication.
Located in Gujarat, available for offline Interview.
Requirement :
To assist customers access products seamlessly via chat/email and call.
Experienced Support Engineers will get a chance to work on product implementation projects as well.
We are looking for creative, energetic and highly motivated Customer support engineers who are committed to
resolve issues faced by our customers and contribute to customer experience improvement programs.
Technical Skills:
● Excellent customer handling skills.
● Global customer support experience would be preferred.
● Experience in product support will be an added advantage.
● Good at Microsoft office.
● Able to maintain procedural documents and reports with technical details, for building knowledge base.
● Basic knowledge of HTML.
● Basic understanding of the ticketing tool preferred.
● Basic understanding of computer networks.
● Excellent English communication skills
Attitude :
● Focused and detail-oriented
● Analytical and problem-finding skills
● Good at planning
● Self-learner
Expectations :
○ Meet SLA on each ticket raised.
○ Prompt response on each query.
○ Regular follow up on each ticket.
○ Encourage users to use product by advertising its benefits.
○ Any technical issues should be reported to the technical team for immediate fix.
○ Quality of documentation should be maintained on each ticket handled.
Post-delivery participation – Training and User Feedback
○ Encourage users to fill surveys and feedback at the end of resolution.
○ Work closely with sales and development team and participate in user training session
Apply :
0- 3 years experience can apply.
Share resume on [email protected]
Work From Office (Ahmedabad)
Job Type: Full-time
Salary: ₹12,000.00 – ₹30,000.00 per month
Benefits:
Day range:
Shift:
Ability to commute/relocate:
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