Job Area:
Information Technology Group, Information Technology Group > IT Support Technician
General Summary
General Summary Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The summary of the responsibilities of this role:
Principal Duties & Responsibilities
IT Core Competencies
Required Competencies 0
Additional Competencies (All competencies below are required upon entry)
Job Description:PRIMARY:
1. Responsible for all operational tasks related to HWAM Day-to-day operations support which include Asset receiving/deployment/tracking movements/ disbursement
2. Working knowledge in IT Ticketing tools, especially on ServiceNow
3. IT Ticket queue management
4. Good knowledge of End-User IT Asset Hardware and Accessories to support the requirement received from users through tickets (Desktop/Laptop/Monitor/Spares & related Accessories)
5. Identifying the opportunities for optimization and Automation
6. Stakeholder management, especially closely working with the procurement team
7. Providing various required data other than regular data as per the management requirement on time.
8. IT WALKUP CENTER/STOCKROOM – A central location for the customer to Walk-in with their issues and IT Asset requirements. Attend to the customer and cater to their IT hardware needs. Maintain record for loaner IT Gadgets (like data cards, Laptops, etc.) issued. Follow up with users to return the Loaner Devices.
9. Team player & willing to support other IT Team members on a need basis
10. Partnering with key hardware asset management stakeholders, educating, negotiating, and influencing them on options and alternatives
SECONDARY:
11. Provide backup support to all India HWAM Operation
12. Upkeep of IT Stock Room, Creating and maintaining inventory in the Asset Management tool
13. Monthly & Yearly audit with physical verification of all IT assets
14. Working in conjunction with the Regional Service Managers to establish the end-to-end hardware asset management scope, service level objectives, roles and responsibilities, inventory, and cost specific to their region
Minimum Qualifications
Education:
Work Experiences:
Certifications:
Skills:
Preferred Qualifications
Education:
Work Experiences:
Certifications:
Skills:
Computer repair, Computer Technical Support, Computer Troubleshooting, Software Installations
Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport
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