Job Area:
Information Technology Group, Information Technology Group > IT Management
Qualcomm Overview:
Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age – and this is where you come in.
General Summary:
Candidate will be required to work different shifts
Lead a team of support analysts providing first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems.
Ensure team delivers superior customer service
Manage/drive day to day operations ensuring SLAs/OLA/KPIs are met and keep strategic focus on improving the services
Conduct Performance Management for team
Collaborate and work with various IT Stakeholders
Good at analytical/BI skills and in reporting [Prior experience on Tableau/Qlikview/Avaya CMS Reporting is a plus
‘• Communicates verbally and in writing with teams via email and direct conversation.
‘Prior Supervisor experience with MNC and Contact Center is a preferred
Bachelors degree required; Overall 10+ years of experience in IT with 2+ years of management experience in leading Contact Center operations/Projets/Programs in delivering the KPIs’. Customer service, technical training and/or industry standard certifications preferred
Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport
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If you would like more information about this role, please contact Qualcomm Careers.
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