Qritrim Looking for Technical Support & Admin at Chandigarh, Chandigarh Full Time

About Qritrim:
At Qritrim, we are redefining Artificial Intelligence and Machine Learning (AI/ML) landscape. Our AI/ML engineering team is powering our No-Code, Low-Code AI platform and designing AI features for the focused market segments as part of our AI platform.

Job Description:
We are hiring a talented Technical Support professional to join our team. If you’re excited to be part of a winning team, Qritrim is a great place to grow your career. You’ll be glad you applied to Qritrim.

Responsibilities:
Act as the initial point of contact for all computer and system-related concerns from employees.

Assist management in creating training materials pertaining to computer troubleshooting and usage.

Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

Attend in-person/Remote with employees to analyze, troubleshoot and diagnose Software/hardware problems.

Resolve technical issues related to network interruptions and track all the laptops issued and assets and communicate the same to the Management.

Prepare, update, maintain, and monitor all aspects of new email creation, portals access, Wi-Fi networks etc…

Procurement knowledge of laptops, Microsoft & Other Software etc….

Required Skill:
Minimum of 3 years of relevant experience in a Technical Support is required and this position involves technical knowledge, managing Laptops, Trouble Shooting, Implementing software, and Organization Administrator.

Excellent knowledge of the licenses and configuration of the laptop.

A bachelor’s degree in computer science or related technical field is preferred.

Industry-specific certification in relevant computer languages or software will be a plus.

Extensive experience working with different operating systems including Windows and Mac OS.

Accept constructive criticism and customer feedback regarding their experience with software or IT services.

Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs.

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.