Qtek Systems Looking for IT Help Desk /Technical Help Desk at Bhopal, Madhya Pradesh Full Time

Job Title : IT Help Desk /Technical Help Desk

Location:
Bhopal /Pan India

Duration:
Full Time

Shift:
Rotational

Experience Level:
1-6 Years

Notice:
Immediate joiners preferred

Job Description :
Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls

They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email

Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level

Responsible for managing the request life-cycle, including closure and verification

Responsible for coordinating second-line and third party (vendor)support groups

Responsible for closing interactions after confirmation with the Customer

Eligibility:
Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)

Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills

Qualification : B.Tech preferable