Quadrang Systems Pvt Ltd Looking for Junior Network Support engineer (Internship|Fresher) at Pune, Maharashtra Full Time

Role: Junior Network support Engineer

Reporting to Team Lead | Manager
Location: Pune, India | Company: Confidential MNC

Overall Internship Purpose:

The Junior Network support engineer will be responsible for monitoring all aspects of customer’s network including devices, colocation facilities and backhaul links. They will be accountable for opening cases taken from the service desk and taking action to resolve within the service level agreements.

Key Accountabilities/Tasks
1) Proactive Monitoring and reacting on alerts/alarms
2) On-Call support for customers
3) Incident management on internal CRM/ticketing tool
4) Raising tickets with respective Service Provider/Vendor
5) Timely coordination and escalation with vendors for fault tickets.
6) Email and call correspondence with customer for ongoing issues
7) Documentation and Record keeping
8) Preparation/amendment of Network diagrams and IP addresses, Vlans, Circuit ids
9) Attending video/audio meeting calls

Required Qualifications / Expertise:

Technical degree like B.E./B.Tech/BCA/BCS/BSc. Computers preferable, but degree no bar if you have skills

CCENT/CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential. Knowledge of IP subnetting and basic primary network troubleshooting

The role holders will be required to work a 24-hour shift on a rotational basis.

Key Competencies required for this career level:

Technical

• Technical support
• General understanding of telecoms
• Understanding of IP subnetting
• Good working knowledge of MS Office applications.
• Fluent in written and spoken English.

Behavioral

• High levels of flexibility, willingness to learn and develop
• A reliable team player who as the ability to multitask and work on their own initiative.
• Proven interpersonal and communication skills.
• Excellent attention to detail with the ability to prioritize

Job Types: Full-time, Regular / Permanent, Internship, Fresher

Salary: From ₹8,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

Ability to commute/relocate:

• Yerawada, Pune, Maharashtra, Pune – 411006, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Was your primary and secondary school in English medium?

Experience:

• CCENT | CCNA: 1 year (Preferred)

Language:

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)