Quantiphi Looking for Engineer – Desktop Support & IT at Mumbai, Maharashtra Full Time

3 – 9 years

Location

Mumbai

Designation

Engineer – Desktop Support & IT

Job Description

:

Role & Responsibilities:
Your key tasks and responsibilities will be:
Address user tickets regarding hardware, software and networking.

Walk users through installing applications and computer peripherals.

Ask targeted questions to diagnose problems.

Guide users with simple, step-by-step instructions.

Conduct remote troubleshooting.

Test alternative pathways until you resolve an issue.

Customize desktop applications to meet user needs.

Record technical issues and solutions in logs.

Help create technical documentation and manuals.

Skills Required:
Good written and oral communication skills.

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.

Hands-on experience with Windows/Linux/Mac OS environments.

Working knowledge of office automation products and computer peripherals, like printers and scanners.

Knowledge of network security practices and anti-virus programs.

Ability to perform remote troubleshooting and provide clear instructions.

Excellent problem-solving and multitasking skills.

Customer-oriented attitude.

BSc in Computer Science or relevant field.

No. of Open Positions

:

3

Skills Required

:

Desktop Support,IT Support,Communication,Problem-Solving Skills,