Quess Corp Limited Looking for Customer Service Support Specialist at Chennai, Tamil Nadu, India Full Time

Customer service Support Specialist

Experience: 1-2

Max CTC- 3.5 LPA

Location : Perungudi, Chennai

Face – Face interview at Perungudi Chennai

Shift : Rotational

Mainly looking for – international voice process, Email Support, Communication Skill

Company Description

Quess Corp Limited is a business service provider established in 2007 and headquartered in Bengaluru. With a presence in over 64 locations across India, Southeast Asia, and North America, Quess is one of India’s largest private-sector employers. The company provides technology-enabled staffing and managed outsourcing services to multiple processes, including sales & marketing, customer care, after-sales service, back-office operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Quess is committed to creating a more productive workforce through training and skill development initiatives, streamlining workflows, and providing social security benefits to a wider employable population. Quess has been certified as a ‘Great Place to Work’ three times in a row, in recognition of its diverse and collaborative culture.

Role Description

This is a contract role for a Customer Service Support Specialist. The role involves providing on-site technical assistance and support to our customers in Chennai. The Customer Service Support Specialist is responsible for resolving customer queries, complaints, and issues, ensuring customer satisfaction, and maintaining a high level of professionalism at all times.

Qualifications

• Customer Support, Interpersonal Skills, and Customer Satisfaction
• Technical Support and Phone Etiquette
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Prior experience in customer service or technical support roles is desirable
• Bachelor’s degree in any discipline is required