Desktop Support Services
Install desktop OS, messaging client, applications such as Adobe Acrobat, WinZip, WinRAR, and any business application as per customer?s software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCs
Configure the desktops using tools as defined in Schedule A Solution Baselines
Troubleshoot and resolve desktop incidents
Manage disk and folder sharing, and permission settings on desktops
Handle printer problems at users? desktops
Assist users in accessing applications
Preventive and rectification action as per customer endpoint security policy.
First level service for audio-video equipment where ever remote resources are deployed
First level troubleshooting of desktop LAN related issues
Extension of LAN using extended patch cords or small switches.
Printer configuration support on Desktops/Laptops.
IT clinic to be conducted on quarterly basis to fix laptop/mobile device related issues
Month end support during the last 3 days of the month and first day of following month for extended hours