Job Description
Position Summary
The role is to oversee the IT Service Desk operations 24*7 and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions. The person will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level. The candidate reports directly to the Service Desk Manager.
Essential Duties and Responsibilities
Additional Duties and responsibilities
Minimal Qualifications
Graduate
Location
Hyderabad, India
Education
Experience
Skills
Desired Qualifications
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