Rackspace Looking for R-14960 Manager – IT Security at Remote Full Time

Job Profile Summary Provide leadership and direction for the information security function. Oversee the development, implementation, and maintenance of information security, including access management, vulnerability assessments, penetration testing, architecting both logical and hardware infrastructure, and regulatory compliance. Develop and implement business plans, policies and procedures to maintain systems, networks, databases and/or Web security. Lead the development of technical expertise across teams and platforms. Collaborates across teams and departments to develop and execute customer service strategies that enable customers to meet their company objectives within the realm of security/compliance. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

• Manages professional employees and/or team leads
• Has accountability for the performance and results of a team within own area of specialty
• Adapts functional area plans and priorities to address resource and operational challenges
• Decisions and problem solving are guided by processes, procedures and functional area plan; receives guidance from senior management
• Provides technical guidance to employees, colleagues and/or customers

Critical Competencies

• Business Insight: Utilizes knowledge of practices and approaches for managing the function as a viable business entity
• Utilizes knowledge of the organization’s business model and operations to drive projects and analyses that support the organization’s mission
• Applies advanced understanding of the policies, practices, trends and information that impact the organization and its customers to anticipate and plan for each step of a complex project
• Demonstrates understanding of the financial impact of decisions/solutions to drive projects and analyses that support the organization’s mission
• Systems Thinking: Takes a whole systems approach to analyze business issues and implements holistic solutions, ensuring that linkages between structure, people, process and technology are made
• Facilitates collaboration with different stakeholders with varied perspectives to develop effective solutions to issues
• Strives for optimum organizational efficiency by applying systems thinking across boundaries and making recommendations about policies/ processes
• Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made

Key Responsibilities

• Other Incidental tasks related to the job, as necessary.
• Manages professional employees and/or team leads to deliver technical solutions, cyber security services, deploy security related applications, manage security policy, as well as oversee and coordinate global logical security efforts across the company
• Leads a group of Analyst in security incident response procedures and serves as the Security Operations Center (SOC) stakeholder in global security incidents
• Accountable for the performance and results of a team within own area of specialty
• Adapts operational plan to a functional plan and priorities that address resourcing and operational challenges across all varied work types
• Collaborates across teams and departments to develop and execute customer security strategies that are tied to the achievement of company objectives
• Drive the development and engagement of Engineers through professional development programs, tasks of increasing complexity, projects and social engagements
• Provides expertise and capable of representing their product/platforms in higher level meetings, as well as with customers
• Maintains and expands on expert knowledge of security intrusion methods, detection and prevention; standards, security controls, information technology and information security; pertinent law and the law enforcement community
• Must have or be able to build a strong skill set on current intrusion methods and prevention
• Crises Response – Provides expertise, assists in planning and creation of customer communications. Special focus on representing the concerns of customers subscribed to security services
• Ensure security recommendations support quality, performance, compliance and sustainability requirements while ensuring solutions are in alignment with both Rackspace and customer defined architecture strategies and goals
• Decisions and problem solving are independent, but adhere to established processes, procedures and functional area plans; receives guidance from senior management
• Focus on continuous improvement to the operation, technical standards, process and the customer experience
• Own/drive/lead transformational projects sanctioned at the department/functional level across teams and shifts to enhance or ensure consistency, quality, speed of service, security, policy adherence and architectural integrity
• Participate in transformative projects at the organizational level

Knowledge

• Strong knowledge of the principles of customer service management and delivery
• Knowledge of all facets of customer retention (CRM)
• Expert knowledge in the methods and principles of finding resolution to customer concerns and developing a customer contact strategy
• Specialist knowledge in support of Rackspace standards
• Applies understanding of the business and how own area integrates with others to achieve functional area objectives
• Expert knowledge in analyzing operational processes, escalation procedures and performing training needs assessments for identifying opportunities for service delivery improvements. Expert knowledge in developing customer service department procedures

Skills

• Ability to communicate effectively across levels verbally, in writing, and in presentations
• Exceptional people skills with the ability to engage and motivate subordinates and peers
• Ability to adjust to multiple demands, changing priorities, ambiguity, and rapid change, while multitasking effectively.
• Ability to coordinate multiple teams in accomplishing process review and improvement.
• Demonstrated ability in project management and change management.
• Demonstrated ability to develop metrics, perform critical analysis and develop executive decision support content.
• Ability to align security with technology transformation to a business outcome.
• Comfortable to engage around business process aspects.

Education

• Required
• Bachelor’s Degree in business or technology related field.
• At the Manager’s discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required
• Preferred
• Rackspace Emerging Leaders or other leadership development program

Experience

• 7 – 9 years of relevant work experience of progressively responsible network security, cyber security, or a related field to specialty which will be led
• Experience indirectly leading teams or guiding less experienced resources
• Demonstrated ownership in some leadership tasks or progressive development through leadership training is desired Physical Demands General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor. Travel Occasional domestic/international travel, less than 50% Disclaimer The above information has been designed to indicate the general nature and level of work performed

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.