RAHBAR INFOTECH SOLUTIONS PVT LTD Looking for Technical Support Executive at Noida, Uttar Pradesh Full Time

Technical Support Executive

JOB DESCRIPTION – Technical Support

Location: Noida

Qualifications: Bachelor’s / Masters, CCNA Certification

Experience: 1 Year/ Fresher

Job Summary:

· As one of the leading Software company in the Restaurant technology space. Rahbar offers scalable, reliable, and easy to use point-of-sale technology, enabling businesses to automate operations, integrate with aggregators, delight guests, and grow their revenue.

· Given the dynamic space we operate in, there is no such thing as a typical day at work – Every day is about thinking and solving for new challenges and opportunities that come our way and ensuring that we meet the high expectations that our customers have of us while delivering business outcomes.

Responsibilities:

· Taking Client queries over Call / Email / Chat

· Resolve the tickets via Call / Email / Chat/ Remote tools

· Register Client queries in Ticketing Tool.

· Follow-up with client and with internal teams.

· Resolve the issue within the SLA and Company guidelines.

· Escalate the ticket to respective team and follow-up.

· Resolve the tickets related to Printers, Cash Drawer, networking and Rahbar Software. Sending updates to clients related to reported queries.

· Working in Rotational Shifts.

· Creating troubleshooting documents

Ideal Candidate:

· Good Communicable skills.

· Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)

· Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)

· Good Decision making skills

· Multitasking

· Willing to work Cross teams

· Should be a Team player

· Should have Knowledge of Remote Tools

· Good Skills to adapt any Software tool.

· Documentation Skills is an add on

About Rahbar

· Rahbar Infotech,a company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency and deliver a consistent guest experience.

· Rahbar unified technology platform streamlines restaurants’ front of the house, back of the house, out of house/integrations, analytics, and CRM.

· Rahbar is on a mission to make global restaurants prosperous.

Job Type: Full-time

Salary: Up to ₹22,710.00 per month

Benefits:

Schedule: