Job Brief:
We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
What you will do:
· Install, Configure, Upgrade Hardware and Software.
· Address user tickets regarding hardware, software and networking
· Walk customers through installing applications and computer peripherals
· Ask targeted questions to diagnose problems
· Guide users with simple, step-by-step instructions
· Conduct remote troubleshooting
· Test alternative pathways until you resolve an issue
· Customize desktop applications to meet user needs
· Record technical issues and solutions in logs
· Direct unresolved issues to the next level of support personnel
· Follow up with clients to ensure their systems are functional
· Report customer feedback and potential product requests
· Help create technical documentation and manuals
Desired Skills:
· Proven work experience as a Desktop Support Engineer or similar role
· Hands-on experience with Windows /Mac OS environments
· Working knowledge of office automation products and computer peripherals, like printers and scanners
· Knowledge of network security practices and anti-virus programs
· Ability to perform remote troubleshooting and provide clear instructions
· Excellent problem-solving and multitasking skills
· Customer-oriented attitude
Qualification:
Preferably Diploma / BE / BTEC – IT, CS or BCA / BSC IT, MCA / MSC IT or Relevant field.
Experience:
1 to 4 Years of relevant experience will be preferred.
Job Location:
Jamnagar, Gujarat
Brief Company Profile:
Raj Info Enterprise Pvt Ltd having more than 25 Years of experience in ELV System Integration across pan India. Our core competency is Consultation, Designing, Deployment and Managing Solutions along with excellent pre-sales and post-sales services that integrate the customer’s requirement of structure Cabling system, Unified communications, Tele-presence & collaboration, Enterprise Networking, Network Security, Servers and storage, Data Centre, Audio Visual, CCTV video Surveillance, access Control and Time Attendance, Visitor Management, Fire Suppression, Public Addressing, Building Automation and Power solution.
Job Types: Full-time, Regular / Permanent
Salary: ₹190,000.00 – ₹300,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Application Deadline: 20/10/2022
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