Rakuten India Enterprises Private Limited Hiring For Senior Analyst at India Full Time

Roles and Responsibilities:
This includes, but is not limited to

• Investigate suspicious activities and behaviours that could pose a risk to Rakuten or our customers in global markets
• Ensure high quality decision by applying standard operational procedures Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
• Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
• Take appropriate actions to identify and help minimize Rakuten’s financial, legal and reputational risk
• Maintain high levels of confidentiality and data security standards
• Achieve weekly productivity and quality standards for investigations
• Communicate via email with external and internal customers and financial institutions to make informed decisions about risk

Basic Qualifications/Requirements

• Graduates in any stream
• Proficiency in MS Office package (Word, Excel, PowerPoint and Outlook) and Internet browsing.
• Good communication skills both written and spoken in English language
• Ability to work in 24/7 shifts
• Minimum 2 years of experience in fraud management / fraud monitoring and stakeholder management.

Preferred Qualifications

• Experience or knowledge of fraud, risk management, data research, collections or Mobile network is an added advantage.
• Any previous e commerce industry experience is an advantage.
• Technical tool knowledge about SQL, Splunk and fraud will be beneficial
• Demonstrated ability to work independently, conduct complex investigation analysis to reach data driven decisions following established processes and procedures
• Keep up with risk trends in the e-commerce market and commitment to Rakuten’s emergence as the world’s most customer-centric company
• Good Time management skills and ability to work under pressure in a changing fast paced environment.
• Excellent interpersonal skills with the ability to communicate complex issues clearly to both internal and external customers
• Ability to manage sensitive information and maintain a high degree of confidentiality.
• Demonstrated ability to work in a team in a very dynamic environment

Additional Information:
Shifts:Rotational (it is a 24.7 shift and shifts are rotational – changes every month)