With over 25 years of experience in web radiology, RamSoft is dedicated to delivering award-winning, fully customizable, feature-rich solutions for healthcare providers around the world. We’re currently seeking a RIS/PACS Software Support Analyst to join our team!
As a member of the Support team, you will be the first person our customers interact with via email, phone and chat. If you have exceptional people skills, are tech-savvy and looking for a challenge, we look forward to hearing from you!
Note: This is a hybrid/remote work opportunity, with a preference for candidates based in Bengaluru/Bangalore. Shift work will be required, in order to align with our team members in North America, and to serve our customers during evenings and weekends.
What will you do?
Act as a first point of contact and provide customer support by email, live chat, and phone
Must be able to adapt to a flexible working schedule, including different rotations. Shifts, weekends and holidays
Participate in after-hours customer support rotation
Assist clients by identifying problems, researching answers and guiding clients through corrective steps
Escalate unresolved issues to appropriate internal teams
Install and configure RamSoft specific applications for clients
Prioritize and manage multiple open issues at one time
Update and maintain client facing documentation
Collaborate with internal teams to improve product features and performance specifications
Deploy RamSoft specific software updates
Ensure all calls are properly logged and documented
Attend internal training and meetings to keep up to date with latest technology and internal system processes
Make clients and their needs a primary focus; develop and sustain productive customer relationships
Other related duties as assigned
What will you bring to RamSoft?
College Diploma/Degree in IT, computer science, engineering, information systems or a related field
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Excellent people, analytical and technical skills and a demonstrated commitment to service excellence
Excellent organizational and time management skills
Proficiency with Windows 7, 8, and 10, and Windows Server – 2008, 2012, 2016 and 2019
Working knowledge of networking concepts
Working knowledge of relational databases and SQL
Working knowledge of Microsoft Azure Cloud technology and architecture
Working knowledge with remote desktop applications and help desk software
Ability to logically and analytically troubleshoot software and to discuss issues with manager, team and internal personnel
High level of communication skills in English, written and verbal is required
Extensive organization, time management and decision-making skills
Ability to work with minimal supervision while continuously advancing goals and priorities
Ability to manage multiple priorities and meet deadlines
You will REALLY stand out if you have the following
Azure Fundamentals and related certifications
Certifications or working knowledge in medical imaging industry standards and technologies
Desire to work weekend shift
Previous experience with PAC/RIS/CPACs
RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.
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